Senior Retention Manager

Senior Retention Manager
Contract length: 12 month FTC
Salary: £44,096 per annum
Location: King's Cross, London N1C (Hybrid)

Who are we?

Art Fund is the UK s national charity for museums and galleries. We fundraise to help public arts organisations to develop and share their collections, to connect with their communities, to invest in professional development for their staff, and to inspire the next generation. We are supported by our growing membership of 135,000 through the National Art Pass, as well as many individuals, trusts and foundations, funding partners and companies.

The role

We are looking for an experienced Retention Manager to play a crucial role in driving engagement and satisfaction for Art Fund's membership (The National Art Pass) through the move to a new CRM.

As a key member of the National Art Pass marketing team, you will be instrumental in:

• Developing and executing retention campaigns across email and digital channels
• Reviewing customer journeys from onboarding to renewal
• Developing and enhancing membership segmentation strategy ready for the new CRM
• Driving partnership strategies and exclusive offers for members
• Leading on fundraising initiatives and communications for members

The ideal candidate will bring a wealth of experience in customer retention, loyalty program management and CRM. Your role will involve using data, audience insights to drive marketing strategies as well as close collaboration with internal and external stakeholders to drive the best possible membership experience. This is a fantastic opportunity to make an impact in support of Art Fund's charitable mission as part of the membership team.

Key Employee Benefits

Our excellent benefits package includes:

• Generous annual leave 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas and an additional day in August.
• Free National Art Pass (NAP) for yourself and another person of your choice.
• Art time a half day per month to visit museums and galleries.
• Life Assurance cover for up to three times your basic salary.
• Season Ticket Loan
• Healthcare cash back plan and wellbeing app
• Pensions Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

This post is London-based. We have a hybrid working model of minimum 2 days per week at our King s Cross office (2 Granary Square, London N1C 4BH).

Closing deadline: 23:59 on 18 March 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

No agencies please.