Job Title: Employee Experience Manager
Location: Bolton, Head Office
Hours: 37.5 hours per week, Mon-Fri, 9-5
Hybrid Working: 3 days per week in the office
Salary: £45,000 - £50,000 per annum dependent on experience
Contract: Permanent
Job Purpose
At Outcomes First Group, we are dedicated to ensuring the highest standards of compliance and operational efficiency within our People Services function.
This role will lead the People Services Operations Team, ensuring both HR operations and compliance processes are robust, efficient, and aligned with legislative and regulatory requirements.
The postholder will be responsible for all aspects of HR compliance, including safeguarding, pre-employment checks, and adherence to policies and procedures, while also ensuring the effective delivery of HR operational support throughout the employee lifecycle.
This role will also oversee the Data and Systems Team, ensuring HR technology and data management processes support efficient service delivery, compliance, and continuous improvement.
Key Responsibilities:
- Oversee and manage compliance across all People Services functions, ensuring that all employees meet legal and regulatory requirements before starting employment.
- Ensure the timely and thorough completion of pre-employment checks, including DBS checks, right-to-work verification, reference checks, and health screening.
- Develop, implement, and maintain policies and procedures that align with safeguarding and regulatory obligations.
- Oversee and manage the People Services Operations Team, providing guidance, regular 121s, objective setting, and wellbeing support.
- Manage the administration of all HR processes, ensuring efficiency, compliance, and continuous improvement
- Provide and lead teams by example by providing our services with exemplary customer service
- Ensure accurate record-keeping and maintenance of all HR documentation, including contract updates, annual leave, statutory leave, and absence records
- Work with internal and external auditors to ensure all HR compliance requirements are met, addressing any issues identified
- Maintain and develop the HRIS, ensuring data integrity, GDPR compliance, and efficient workflows
- Ensure that onboarding processes align with compliance and operational best practices, guaranteeing all required checks are completed before new employees commence work.
- Monitor compliance performance, producing reports and analysis on key compliance and HR operational metrics, such as DBS renewal rates, training completion, and policy adherence.
- Manage contracts with external suppliers related to People Services (e.g., HRIS providers, recruitment agencies, and occupational health services), ensuring service levels and compliance obligations are met
- Collaborate with the Communications Team to keep the People Services intranet pages and external careers site updated with relevant compliance and operational information.
- Ensure all HR processes are aligned with the organisation's safeguarding responsibilities, supporting safer recruitment and ongoing compliance monitoring
- Facilitate strong working relationships between the People Services Operations Team and the wider People Services Team.
- Lead on ad-hoc projects related to HR compliance and operational improvements
- Oversee the Data and Systems Team, ensuring they provide secure and efficient access to HR systems, maintain data accuracy, and support HR analytics needs.
- Ensure all employee data is handled in line with GDPR regulations and internal data protection policies, maintaining strict confidentiality and integrity.
Standard Responsibilities:
There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority within Outcomes First Group are expected to be familiar with and adhere to.
- Leads, manages, and participates in an annual performance review programme
- Works, always, in accordance with the policies and procedures of the Outcomes First Group and statutory regulations applicable to the Group
- Observes, always, strict rules of confidentiality appropriate to the post.
- To always comply with the requirements of Health and Safety Regulations to ensure their own wellbeing and that of their colleagues.
Outcomes First Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all employees to work in accordance with this.
Experience, Skills & Qualifications:
- Strong understanding of HR compliance, including safeguarding, pre-employment checks, and employment law
- Ability to interpret and implement regulatory requirements into HR processes and policies.
- Strong IT proficiency, including Microsoft 365, Cognos, and HR Information Systems.
- Effective communication skills, both written and verbal
- Ability to build strong relationships with internal and external stakeholders, ensuring compliance is embedded within the organisation
- Organisational skills to manage multiple priorities while maintaining accuracy and compliance.
- Ability to analyse and present compliance and operational data effectively
- Understanding of budget management and cost control within HR operations
- Significant experience in HR compliance and operations, including recruitment, onboarding, and employee lifecycle processes
- Experience in managing safer recruitment practices, including DBS checks and right-to-work compliance
- Experience of line management, with the ability to lead and inspire a team
- Experience of contract management with external providers
- Knowledge of GDPR and the importance of confidentiality within HR
- Experience supporting TUPE transfers and handling employment documentation
- Experience managing HR systems and ensuring data integrity and reporting accuracy.
Why join Outcomes First Group?
About the Group
Outcomes First Group is the leading provider of specialist education in the UK. We exist to give neurodivergent children and young people access to a great education that caters to their specific needs, abilities and aspirations.
There are three brands in our Outcomes First family: Acorn Education, Options Autism and Momenta Connect. Together, we educate, care for and support children, young people, and adults across the UK, empowering them to be happy and make their way in the world.
We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running.
Our Vision
Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world.
Our Mission
We commit to unlocking our pupils' potential through personalised learning, innovation, and opportunity, supporting growth and aspirations.
Our Promise
We Listen.
We never assume.
We work together.
To make the remarkable happen.
We are accountable.
To each other and for one another.
Benefits
Your health and wellbeing are important to us, so you'll get an exceptional reward package including:
- Life Assurance
- Pension scheme with options to increase your contributions
- "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks
- Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
- A wide range of health, wellbeing, and insurance benefits
- 100's of discount options valid in the UK and abroad
- Electric Car Purchase Scheme
- Critical illness cover
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS
We are an Equal Opportunities Employer.
Winner UK Great Place to Work Awards, for the past 4 years.
