Volunteering Services Assistant

Job Title: Volunteering Services Assistant

Salary: £25,700 per annum

Hours: 37 hours per week

Location: Northampton office

Contract: Permanent and 12-month Fixed Term Contract opportunities available

Do you have a passion for supporting volunteers and ensuring they have the best experience?

We are looking for TWO Volunteering Services Assistants to join our team. You will play a vital role in supporting volunteers and volunteer managers by delivering exceptional service and managing key administrative tasks. These roles are available as a permanent opportunity and as a 12-month Fixed Term Contract.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

As a Volunteering Services Assistant, you will help deliver a welcoming and well-organised volunteer experience. Your responsibilities will include:

• Providing accurate information and guidance to volunteers, responding to enquiries and signposting as needed.
• Supporting volunteer recruitment, ensuring a smooth process while maintaining confidentiality and data protection standards.
• Assisting with the administration and monitoring of volunteering services.
• Managing volunteer-specific resources such as certificates and ID cards.
• Collaborating with the People, Culture, and Inclusion team on agreed administrative duties.
• Maintaining and updating volunteer records on the Association's database, producing reports as required.
• Helping to organise and administer volunteer training and events.

About You:

You will be a great fit for the Volunteering Services Assistant role if you have:

• Experience in providing high-quality customer service.
• Strong verbal and written communication skills, with the ability to adapt to different audiences.
• Excellent administrative skills with attention to detail and accuracy.
• Strong organisational and planning abilities to manage deadlines effectively.
• Knowledge and experience in database management and data entry.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• The ability to work both independently and as part of a team, prioritising tasks effectively.
• A proactive, flexible, and positive approach to work.
• Availability to work occasional evenings and weekends when required.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week, with flexibility to attend more frequently when needed. Due to the requirements of these roles, we are not able to consider part-time applications on this occasion.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience in delivering high-quality and effective customer service.

• Excellent verbal and written communication skills, with the ability to adapt communication style to suit different audiences.

• Proficiency in a range of administrative tasks, with a focus on accuracy and quality.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If you're ready to bring your skills to a role that supports and enhances the volunteer experience, we would love to hear from you. Apply today to become our Volunteering Services Assistant!