Income Officer
Location: Birmingham
Duration: Permanent
Salary: 29,905 + Car Allowance
Purpose:
Maximise income collection through effective rent and service charge recovery while supporting tenancy sustainment.
Key Responsibilities:
- Regularly monitor rent accounts, providing a customer-focused service to prevent arrears.
- Conduct home visits/virtual meetings for income recovery.
- Maintain knowledge of housing/welfare benefits, signposting tenants as needed.
- Collaborate on Welfare Reform strategies and adapt policies accordingly.
- Liaise with external agencies to resolve benefit/payment issues.
- Prepare cases for court and represent the Group in legal proceedings.
- Maintain accurate records on CRM systems.
- Develop campaigns and monitor income recovery KPIs.
- Ensure compliance with GDPR and equality/diversity policies.
Requirements:
- Experience: 2-3 years in social housing and income recovery, including court case preparation.
- Education: 5 GCSEs (Maths/English) or equivalent professional qualifications.
- Knowledge/Skills:
- Strong understanding of social housing, income management, housing/welfare benefits, and legislation.
- High numeracy/literacy and proficiency in Microsoft applications.
- Excellent interpersonal, communication, and decision-making skills.
- Clean driving license with access to a vehicle.
To discuss this role in more depth, please phone Kelly Power on (phone number removed)
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
