Customer Service Advisor

Howdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops.

Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers.

What will you be doing as a Customer Service Advisor:

• Handling customer claims in a timely manner
• Manage internal and external customer queries through various communication channels, carrying out a full assessment working within our guidelines.
• Archive department targets and expectations in line with agreed SLAs
• Deliver exceptional levels of customer service and satisfaction.
• Proactively resolve potential customer/depot issues
• Offer problem-solving solutions and follow up with departments with a 'can do attitude'
• Identify and report on any processes that result in a poor customer experience.
• Work as a team to achieve the weekly targets and execute first-time resolutions where possible.

What we are looking for:

• Experience working in a customer service role within a similar environment.
• The ability to communicate across different levels within the business and remain calm under pressure.
• Able to work collaboratively as part of the wider customer service team.
• The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind.
• Experience in using databases and information management systems in a customer-focused setting, including reporting and KPI management, is desirable

What we can offer you as a Customer Service Advisor:

• Competitive salary, bonus, and benefits package
• Free on-site parking
• Free lunch at our on-site canteen
• A friendly and supportive environment offering exceptional reward and recognition
• Pension plan with a company contribution of up to 12%

About Howdens

Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.

How to Apply:

We're building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as a Customer Service Advisor, then we're keen to hear from you. If you apply via our careers portal, please remember to activate your account.

You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.