ICT Systems Manager

Leicestershire Fire and Rescue Service are seeking an experienced ICT Systems Manager to join the team. You will join us on a full time, permanent basis and in return you will receive a competitive salary of £37,336 - £41,418 per annum.

About the ICT Systems Manager role:

Are you ready to step into a dynamic new role?

We are excited to announce the opening of the ICT Systems Manager position, focused on our Infrastructure portfolio. We are looking for individuals with relevant experience such as infrastructure management, or product ownership. You will have the opportunity to shape the future of our ICT function, working alongside our existing infrastructure team. We are committed to fostering growth, offering support for skill development, and providing avenues for progression. If you are eager to take on increased responsibilities and build upon your existing knowledge, we are here to help you thrive.

As an ICT Systems Manager, you will be responsible for managing a suite of related systems, applications, and portals.

Your tasks will include helping our Users, managing Supplier contracts, and providing data to report against our service KPIs.

Responsibilities as our ICT Systems Manager:

• Providing prompt and professional support to users at all levels across the organisation
• Responding to incident support requests, service requests and change requests using our Service Desk Application
• Ensuring that our systems are correctly configured, by understanding our requirements, explaining choices and undertaking (or advising on) configuration work.
• Maintain a good awareness of suppliers - understand how suppliers plan to meet the evolving requirement of their Fire Sector customers.
• Working with Project and Procurement teams to deliver major changes in systems.
• Providing support for procurement and project processes.
• Advising on solution options and make recommendations.
• Ensuring that our system portfolio aligns with our ICT Strategy and Enterprise Architecture requirements.
• Providing support for the data and reporting team.
• Carrying out all tasks associated with this post in accordance with Leicestershire Fire and Rescue Service's Equality and Diversity Policies.

Skills and experience required as our ICT Systems Manager:

• Degree or equivalent professional experience.
• Experience of customer relationship management.
• Experience of helping maximise the benefits of change.
• Knowledge of Planning future system requirements and designing configurations.
• Ability to analyse numeric information to support reporting requirements.
• Demonstrate experience of maximising value around system selection and system configuration choices.
• Able to demonstrate handling of commercial and personally sensitive data in a professional and confidential way.

Benefits you'll receive as our ICT Systems Manager:

• Competitive salary
• Flexible working
• Generous leave entitlement plus public holidays
• Full support for ongoing professional development
• Public sector pension (subject to pension scheme rules)
• On-site gym facilities
• Free onsite parking
• Access to an emergency services "Blue Light" discount card
• Use of our in-house occupational health unit, which includes fitness support
• Access to the Service's 24/7 Employee Assistance Programme
• Public sector pension (subject to pension scheme rules). You will automatically be enrolled into the Local Government Pension Scheme (LGPS), which is a tax-approved, defined-benefit occupational pension scheme. Your contributions are based on your earnings, and you can choose from different income options when you retire.

You will automatically be enrolled into the Local Government Pension Scheme (LGPS), which is a tax-approved, defined-benefit occupational pension scheme. Your contributions are based on your earnings, and you can choose from different income options when you retire.

Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities. We have signed up with a number of nationally recognised organisations that promote equality, diversity and inclusion and we are working with them to help us achieve our objectives. These organisations include:

• Employers Network for Equality and Inclusion• Department of Works and Pension's Disability Confident scheme• British Sign Language Charter• Asians in the Fire Service Association

Closing date: 23: June 2024

Interview: w/c 1 July 2024

If you feel you have the skills and experience to become our ICT Systems Manager then please click "apply" now - We'd love to hear from you!

Please take note that Leicestershire Fire and Rescue Service does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.