Key Account Manager

Our Client has a requirement for a Key Account Holder, who will be required to work on a permanant basis in Rochdale

Role Purpose:

As a Key Account Manager, you will be responsible for developing and maintaining relationships with strategically important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections to the existing network and honouring contractual commitments.

Job Role Responsibilities:

• Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues.
• Understand market movement and identify strategic opportunities that keep FFL a competitive and attractive partner.
• Work with our B2B and partner sales teams to maximise order volumes.
• Located in customers' offices and collaborate to fully understand their needs and identify opportunities for continuous service improvement.
• Provide reliable and high standard of service as the dedicated point of contact.
• Coordinate the delivery of all services to your customers using product and service specialists as required.
• Have intricate understanding of contractual obligations and conditions.
• Monitor agreed SLAs and be the Voice of the Customer (VoC) to hold internal teams to the highest standards.

Experience / Skills / Knowledge / Qualifications:

Essential:

• Proven experience in a key account management role in the utilities sector (preferably telecoms)
• Excellent communicator and experienced presenter
• Experience of building strong relationships both within FFL and with stakeholders
• Demonstrate personal flexibility and mobility
• Computer literate and advanced skills in MS Office software suite of tools

Desirable:

• Good understanding of CRM platforms and data flows via APIs

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for role looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.