IT Assistant

Role: IT Assistant

Salary: 23,206

Location: Abercynon

Excited to be working with a well-established housing association who have an excellent, fun culture with excellent career opportunities. They are now looking for an IT assistant to help support the technical team and contribute to some exciting projects.

The role

Provide IT support including Care & Repair, and Down To Zero. Assist in maintaining and developing IT systems (PCs, servers, networks) and resolving hardware/software issues to improve system efficiency.

Key Responsibilities

• Support the IT team with daily helpdesk tasks.
• Maintain M365 admin centers and IT equipment.
• Ensure network security (antivirus, ransomware protection, firewalls).
• Assist with IT projects and system implementations.
• Provide advice and training on IT systems.

Performance Measures

• Maintain >95% system uptime.
• Achieve >90% helpdesk ticket resolution.
• Ensure PCs are protected by centrally managed antivirus.
• Maintain accurate IT asset records and backups.

Key Skills & Attributes

• Strong IT support and customer service focus.
• Effective time and project management.
• Excellent communication and problem-solving skills.
• Proactive, adaptable, and team-oriented.

Technical Requirements

• Degree/Diploma in IT or equivalent experience.
• Experience in IT systems, Office 365, and Microsoft products.
• Knowledge of systems administration, software upgrades, and database reporting.
• Strong understanding of IT processes.

Desirable Skills

• Knowledge of QLx software, SQL Server, VMware.
• Experience in social housing, project management.
• Valid driver's license.
• Ability to speak Welsh (optional).

Think this one's for you

If you think this IT Support opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.